FAQs

REPORT ORDERS INFORMATION

What if my order doesn’t arrive within 36 hours?

Reports are generally delivered within 36 hours of order placement, or if there were missing details, within 36 hours of the receipt of full information needed to generate the report(s). Occasionally, an order might arrive a little late if there was an unexpected influx of orders, for example, a power outage, etc.

However, if 36 hours have passed and you don’t find an email from [Shop Lalalzodiac ([email protected]) in your inbox or spam folder, then please write and let Lalazodiac know. Please understand that we make every effort to send your order, and if this is impossible, you will receive a refund.

Some people have problems with email delivery, particularly with emails that have attachments. In these cases, we can put the report(s) in a secure place online for download. If you prefer this method regardless, write Lalazodiac an email with the request or add the request in the notes with your order placement.

No, you should specify that the birth time is unknown rather than guess it so that the report can be created specifically for unknown birth times.

Although unknown birth time reports can be a little shorter than the reports with known birth times, they only include information that is known. Most importantly, ambiguous information is excluded from the report.

Some people feel that they will get more for their money if they guess at the birth time, as they assume that more interpretations in the reports are better. However, it’s much better to have a shorter report with accurate interpretations than a longer report with a mix of accurate and inaccurate interpretations! In this case, less is definitely more.

It’s important to note that there are many different valid methods for arriving at various astrology calculations, including the Zodiac (Sidereal or Tropical), system of houses used, method of progressing the houses in the case of progressions, use of current or birth location for certain forecasting techniques, and many more. It’s rare that an astrology software program is making wrong calculations. Typically, discrepancies have to do with different systems and not about one or the other being “wrong.” When the Ascendant differs, it’s usually about an ambiguous time zone since we must use the time zone that was in effect at the time of birth and historical time zone information is not perfect. It is simply not true that any one particular software program has every historical time zone correct, although many efforts are made to get them right.

If you receive unexpected results, please send an email to Lalazodiac who can look into the matter and explain the reasons for it, such as an ambiguous time zone or a particular calculation method. It’s important to provide as many details as possible.

Report orders are promised within approximately 36 hours from the time of order placement and complete information required to create the report. Lalazodiac sends out reports by email and we are at the report computer typically eight hours a day. Because orders and responses come in from all around the world at all hours of the day and night, rush orders are not possible. However, to prevent delays, making certain that you’ve included all information requested and that it’s accurate will prevent the need for email back and forths that will cause delays.

Typically orders are emailed out within 24 hours or so, but they do sometimes come closer to 36 hours. The most common reason is a sudden influx of orders. There are times when more than the usual number of orders come in and it takes much longer to complete orders.

If the information is incomplete, we will request it from you and you will receive your order within 36 hours of receipt of the full information necessary to create your report.

PAYMENT INFORMATION

How can i pay for my order?

Current payment methods orders are PayPal.

The currency of the checkout page is only displayed in USD.

The currency will be displayed in your local currency depending of your ip address location.

Note: at checkout the currency is ONLY displayed in USD.

ORDERS AND RETURNS

Browse through the products that you love, then click “Add to cart” and “Check out”. Enter your shipping and billing details and wait for your order to arrive at your doorstep. It is that easy ?

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email [email protected] within 4 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on shop.lalazodiac.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.